Accessibility Accessibility declaration

The body making this statement, the National Pension Insurance Office, is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://cnap.public.lu

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or those using assistive software or specialised equipment (blind, partially-sighted, people with a cognitive disability or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the Framework for Assessing Web-Accessibility (RAWeb) version 1, due to the reasons listed below.

Non-accessible content

The content referred to below is not accessible for the following reason(s):

Non-compliance

• Some link 'title' attributes do not exactly reproduce the visible title, but on their own they can be used to understand the destination of the link.
• Certain lists are not always identifiable as such by assistive technologies
• Language changes are not declared or are inappropriate for certain terms
• Presence of empty tags used for presentation purposes in search results
• In the main menu, the lists of sub-menus can be accessed from their parent menu using the keyboard keys "arrow up", "arrow down" and "space". These controls may conflict with assistive technology commands and prevent access to this content. However, these sub-pages can be accessed from the "Site map" page, which can be accessed from the footer, or by consulting their parent page (first menu level)
• Some interface components are not compatible with assistive technologies:
  • In the zoomed-in version or the version for smaller screens, the button for closing the navigation menu is located outside the dialogue window. This button can still be reached using the keyboard.
  • In the zoomed-in version, or the version for smaller screens, the button for closing the search filters is outside the dialogue window. This button can still be reached using the keyboard.
  • In the zoomed-in version or the version for smaller screens, the button for closing the table of contents is outside the dialogue window. This button can still be reached using the keyboard.

For this content, it has been checked that the non-compliant elements affecting it do not block access to the information. If a piece of content nevertheless proves not to be accessible, we undertake to provide an accessible version on request (please refer to the "Feedback and contact details" section).

• Poor accessibility of the help page
  

Disproportionate burden

Not all documents available on the site comply with standard EN 301 549 V3.2.1; the volume of documents to be processed to achieve compliance is very large and requires too many resources. However, we undertake to provide an accessible version of content on request on a case-by-case basis (please refer to the 'Feedback and contact information' section)

Content not within the scope of the law of 28 May 2019

Downloadable documents provided by third-party administrations and not under our control.

Preparation of this accessibility statement

This statement was prepared on 3 January 2025. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1, such as an assessment carried out by a third-party: Access42.

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.